Knowledge base

• Who can I contact for a product question?
• Do you offer furniture assembly?
• What is the difference between leather types?

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• How do I care for my lounge?

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• My furniture looks different to what I saw in the showroom. How can this be?
• My lounge looks slightly different to the 3D images online. Why is this?

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• How can I pay the balance for my items?
• Do you provide an interest free option?
• Can I pay with cash?

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• When will I be notified of a delivery date?
• How can I track my lounge order?
• How do I request to change my delivery date?

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• What is the Nick Scali Membership Program about?

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• Where is my Membership ID?
• I've lost my membership ID. How do I retrieve it?

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• I would like to apply for a job at Nick Scali

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• Where can I find my closest showroom?
• How can I contact the showroom I visited?
• Can I collect from a showroom?

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• What is Nick Scali's policy on warranty and returns?
• What is the warranty on batteries?

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• What is the refund process and how long does it take?
• I've changed my mind, can I cancel my order?
• Who do I call or email to cancel my order?

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• Who should I contact for an Accidental Damage Warranty claim?
• I want to purchase Accidental Damage Warranty. Who do I speak to?

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