Who can I contact for a product question?

Modified on Thu, 25 Jan 2024 at 12:48 PM

Pre-purchase Product Questions


1) Concierge Team: Our Concierge team are available to assist with any purchases or product queries. To contact them, please call 1300 220 809 (AU) or 0800 034 575 (NZ) and follow the prompts.


2) Showroom Team: Our experienced showroom staff will also be available to answer any product queries. To find your closest showroom please click here.


Post-purchase Product Questions


If your question is regarding how to properly care for your furniture, you should have received important documents upon delivery that have care instructions for the piece(s) you have ordered.


To find the right care instructions for your piece, please visit this page here.


For instructions on how to properly apply your leather, fabric or other care kit, please visit this page here


If you have a major issue or defect with your item you can raise a service request here


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