Is there an extra charge for delivery to apartments, or upstairs?

Modified on Fri, 10 Jul at 5:03 PM

Your delivery fee includes delivery up to two flights of stairs. A flight of stairs is defined as one uninterrupted set of up to 10 steps (with no turns or landings).

If delivery requires more than two flights of stairs, or delivery to level 2 or higher, an additional charge of $25 per level will apply.

If you have a lift, you won't be charged but ensure your furniture can fit in the lift! Delivery package sizes can be found online and on your order confirmation.

For more information read the Journey Home booklet provided with your purchase. You can access it here.